Shipping policy

At RainCo, we want your order to reach you smoothly and on time. Below is everything you need to know about how we ship and what to expect.

Order Processing

Orders are typically processed and dispatched within 1–3 business days. Standard delivery timeframes apply from the point of dispatch. Once your order is on its way, we'll email you a tracking number so you can follow its progress.

Shipping Options

The shipping timeframes provided are based on the postal service chosen during checkout. Please note that these timeframes are estimates and are subject to the respective carrier's operations. For any updates regarding the status of your parcel, we recommend contacting the carrier directly.

The shipping options available are as follows:

Standard Shipping: Estimated delivery time is 4–6 business days.
Express Shipping: Estimated delivery time is 1–3 business days.
Tracking is available for both shipping methods.

Shipping Costs

During the checkout process, shipping costs are calculated based on factors such as the weight and dimensions of your order, as well as the delivery address. Enjoy free standard shipping on all orders over $1,000.

Delivery Area

We currently ship Australia-wide. Please ensure your delivery address is complete and correct at checkout, as we're unable to redirect parcels once they've been dispatched.

For international orders, please contact our team before placing your order and we'll review shipping options for your location.

Damaged or Lost Parcels

We pack every order with care, but if your parcel arrives damaged, please inspect it on delivery and let us know within 7 days with your order number and a few photos. Our team will make it right. If a tracked parcel appears lost in transit, get in touch and we'll work with the carrier to locate it.

If you have any questions about your delivery, we're only a message away.