To lodge a warranty claim:

Contact our Customer Service team at hello@rainco.com.au or (03) 9917 4844. Provide proof of purchase and a description of the defect, including photos if possible. We may request you return the product or part for inspection.

Once validated, we will, at our discretion: Repair the product, or replace it with the same or equivalent product, or provide replacement parts.

To be eligible for warranty service:

You must provide proof of purchase (invoice, receipt or order number). The product must have been installed and maintained in accordance with our installation and care instructions. Warranty applies only to defects in materials and workmanship and does not apply to normal wear and tear, misuse, abuse, accidental damage, or exposure to harsh environments. Surface finishes are not covered for scratches or fading due to abrasive or chemical cleaning agents. Where applicable, cartridges must be maintained in accordance with recommended water quality and filter practices. This warranty is non-transferable and applies only to the original purchaser.

Damage resulting from improper installation, modifications, abuse, misuse, accident, or acts of nature. Normal wear and tear (e.g., finish scratches, colour change, surface oxidation). Labour costs for removal and installation of parts, unless explicitly stated in the warranty table above. Products subject to extreme water pressures, temperatures, or outdoor exposure where not specified for such use. Consequential or indirect damages.

This warranty gives you specific legal rights, and you may also have other rights under the Australian Consumer Law. Nothing in this warranty limits those statutory rights.