Warranty Terms

RainCo Group Pty Ltd (ABN 90 662 536 441)
Email: hello@rainco.com.au
Phone: (03) 9917 4844
Address: Factory 5, 7-11 Lindon Court, Tullamarine VIC 3043

Effective date: 20 August 2026. This version applies to products purchased on or after the effective date.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty ("Warranty") is a voluntary manufacturer's warranty provided by RainCo Group Pty Ltd ("RainCo", "we", "us", "our"). It is given in addition to, and does not exclude, restrict or modify, your rights and remedies under the Australian Consumer Law (ACL) or any other applicable law. Where any part of this Warranty is inconsistent with the ACL, the ACL prevails to the extent of the inconsistency.

1. Definitions

• "Product" means any tapware, mixer, shower, outlet, waste, accessory or other item manufactured or supplied by rainco.
• "You" / "Original Purchaser" means the original end consumer who purchased the Product directly from rainco or from a rainco authorised reseller, and in whose name the Product is registered (where registration applies).
• "Residential Use" means installation in a building used as a permanent or private residence (e.g. house, apartment, townhouse, unit).
• "Commercial Use" means installation in any premises that is not Residential Use, including but not limited to hotels, motels, serviced apartments, gyms, hospitals, aged-care and healthcare facilities, schools, offices, retail, hospitality and public or high-traffic amenities.
• "Outdoor Use" means any open-air or exterior installation exposed to the elements, including pool and spa areas, uncovered patios, alfresco and coastal locations.
• "Defect" means a defect in the materials or workmanship of a Product that is present at the time of supply and arises under normal use and proper care.

2. Who this Warranty covers

This Warranty is extended only to the Original Purchaser and is non-transferable. It does not apply to any subsequent owner, nor to Products acquired second-hand, from an unauthorised reseller, as ex-display or clearance stock (except as expressly stated), or as samples.

Warranty cover requires valid proof of purchase (tax invoice, receipt or rainco order number) showing the Product and date of purchase.

3. Warranty periods

Warranty periods commence from the date of purchase or, for products installed in a newly constructed building, from the date of handover of that building. Coverage is limited to the periods set out below and differs by installation environment.

3.1 Residential Warranty

Warranty Type	Coverage Period	Notes
Construction	Lifetime	Against manufacturing and structural defects in the body/casting only.
Cartridge	7 Years	Cartridge performance issues only.
Surface Finish	5 Years	Covers manufacturing finish defects such as peeling or bubbling only. Excludes wear and tear, scratches, discolouration, tarnishing and damage from misuse or improper cleaning.
Replacement Parts	5 Years	Supply of replacement components only. Excludes labour, removal and installation.

3.2 Commercial Warranty

Warranty Type	Coverage Period	Notes
Construction	10 Years	Against manufacturing and structural defects in the body/casting only.
Cartridge	5 Years	Cartridge performance issues only.
Surface Finish	1 Year	Covers manufacturing finish defects such as peeling or bubbling only. Excludes wear and tear, scratches, discolouration, tarnishing and damage from misuse or improper cleaning.
Replacement Parts	2 Years	Supply of replacement components only. Excludes labour, removal and installation.

3.3 Outdoor Warranty

Products installed in Outdoor Use environments (including open-air, unprotected exterior installations, pool and spa areas, coastal locations and uncovered patios) carry no warranty and are supplied without warranty cover, due to accelerated corrosion, finish degradation and other damage caused by exposure to the elements, UV, salt, pool chemicals and airborne contaminants. Your ACL rights (section 1) are unaffected.

3.4 General limits on periods

• Where a Product is covered by more than one period above, each component is covered only for its own stated period.
• "Lifetime" means the reasonable serviceable life of the Product for the Original Purchaser in the original installation, and does not mean the lifetime of any person.
• Wearing/consumable parts — including washers, O-rings, seals, aerators, filters, batteries and hoses — are covered only for defects present at supply and are otherwise excluded as items expected to require periodic replacement.
• Products sold as clearance, ex-display, seconds or at a price reduced below recommended retail carry a maximum Surface Finish and Replacement Parts warranty of 12 months, unless otherwise stated in writing.

4. Conditions of coverage

To be eligible for cover under this Warranty, all of the following must be satisfied:

• You provide valid proof of purchase.
• The Product was purchased from rainco or a rainco authorised reseller.
• The Product was installed by a licensed and qualified plumber (and, for electrical components, a licensed electrician) in accordance with RainCo's installation instructions and all applicable standards and regulations, including AS/NZS 3500 and the National Construction Code / Plumbing Code of Australia.
• The Product was installed with a functioning pressure limiting valve and operated within the following limits at all times:
  • Maximum static water pressure: 500 kPa (confirm against product spec sheet);
  • Maximum hot water temperature at the outlet: 65°C (confirm against product spec sheet);
  • Water supply free of debris, and within potable water quality standards.
• Isolation stop taps were fitted to allow servicing without removing the Product.
• The Product was water pressure tested for correct operation and leaks by the installing plumber before any plastering, tiling, waterproofing or wall/cabinetry lining was carried out. Any fault, leak or defect must be identified and reported to RainCo during this pre-plastering/pre-tiling stage — that is, before the Product is concealed or enclosed. RainCo is not liable for any Defect that could reasonably have been detected during pressure testing, nor for any damage or cost arising from a Product that was concealed behind plaster, tiling or lining before being tested and reported.
• The Product has been used only for its intended purpose and maintained and cleaned in accordance with rainco's care instructions.
• No unauthorised modification, repair or servicing has been carried out on the Product.

Failure to meet any condition in this section may void this Warranty in respect of the relevant Defect, to the extent permitted by law.

5. What is covered

Subject to these terms, this Warranty covers Defects in materials or workmanship in the Product that arise under normal use and proper care within the applicable warranty period. Our sole obligation for a valid claim is as set out in section 8 (Our remedy).

6. What is NOT covered

This Warranty does not cover, and rainco is not liable under this Warranty for, any of the following:

Installation and handling

• Faulty, incomplete or non-compliant installation, or installation not performed by a licensed plumber/electrician in accordance with instructions and standards.
• Damage occurring during storage, handling, transport (other than as covered on delivery — see section 9), installation or removal.
• Damage caused by adhesives, sealants, silicones (including acetic-cure/acetone silicones), fluxes or thread tapes.

Use, care and environment

• Normal wear and tear, including finish scratches, abrasion, gradual colour change, patina, tarnishing, fading and surface oxidation.
• Misuse, abuse, neglect, accidental damage, vandalism, or failure to perform recommended maintenance.
• Damage from harsh, abrasive, acidic, caustic or chemical cleaning agents, scourers or wax-based products; blocked or uncleaned aerators, filters or cartridges.
• Damage from water pressure or temperature exceeding the stated limits, water hammer, hard water, mineral/scale build-up, corrosion, or debris/contaminants in the water supply.
• Damage from acts of nature, extreme weather, fire, flood, electrical surges, or exposure to salt air, chlorine, pool/spa chemicals or corrosive environments.
• Outdoor Use (see section 3.3), and use inconsistent with the Product's specified application.

Product and parts

• Wearing/consumable parts beyond defects present at supply (see section 3.4).
• Products fitted with non-approved parts, flow regulators, filters or devices, or connected to non-approved appliances.
• Any Product that has been modified, altered, disassembled, or repaired other than by rainco or a rainco authorised agent.
• Products where the batch/model identification has been removed, altered or made illegible.

Costs and losses

• Labour, and the cost of removing a defective Product or installing a replacement, unless expressly stated in the warranty tables.
• Any consequential, indirect, special or incidental loss or damage, including but not limited to damage to property, cabinetry, floors, walls or fixtures, water damage, loss of use, loss of profit, or inconvenience — to the maximum extent permitted by law.

7. How to make a warranty claim

To lodge a claim, contact our Customer Service team before removing or returning any Product:

• Email hello@rainco.com.au or call (03) 9917 4844.
• Provide: your proof of purchase, the Product name/model and batch number, the installation date and installer details, a description of the Defect, and clear photographs of the Product and the fault.
• If the fault is discovered during or shortly after installation, the installer should, where possible, report it to rainco before leaving site.
• We may require you to return the Product or part to us, or arrange inspection, for assessment before a claim is approved.

Claims must be lodged promptly upon discovery of the Defect and within the applicable warranty period.

8. Our remedy

Where a claim is validated, rainco will, at its sole discretion and to the extent permitted by law:

• repair the Product or the defective part; or
• replace the Product or part with the same or an equivalent product (which may be a current-model or refurbished equivalent where the original is unavailable); or
• supply replacement parts.

Repaired or replaced Products/parts are warranted only for the remainder of the original warranty period, not a new period. Replacement of a Product does not extend or restart any warranty period. Where a finish or model has been discontinued, an equivalent alternative may be supplied.

9. Costs, freight and inspection

• For validated warranty claims on genuinely faulty or defective Products, rainco will cover the cost of return freight for the faulty Product and the cost of freight to send out the repaired or replacement Product. We will arrange or reimburse this freight once the claim has been approved.
• The cost of removing the faulty Product and installing the repaired or replacement Product (i.e. labour) remains your responsibility, unless expressly stated otherwise in the warranty tables or required by the ACL.
• For any other claim — including claims later found not to be covered by this Warranty (see below) — freight, collection and delivery costs are your responsibility, except where the ACL requires otherwise.
• We recommend returning items via a tracked and insured service; rainco is not responsible for items lost or damaged in transit to us.
• Delivery damage / shortages / incorrect items must be reported to us as soon as you receive the order (and no later than 7 days after delivery), with photographs, so we can resolve the issue and lodge any freight claim.
• No-fault-found / service call-out fee: if, on inspection or attendance, no Defect is found, or the issue is found to arise from an excluded cause (e.g. incorrect installation, misuse, water quality or pressure), we reserve the right to charge a reasonable inspection and/or call-out fee and the cost of any parts or work supplied.

10. Limitation of liability

To the maximum extent permitted by law, and subject to your non-excludable rights under the ACL:

• rainco's total liability under this Warranty is limited, at rainco's option, to the repair or replacement of the Product or part, the supply of an equivalent, or the cost of doing so.
• rainco is not liable for any consequential, indirect or special loss or damage arising out of or in connection with the Product or this Warranty.
• Where liability cannot be excluded but can be limited, rainco's liability is limited to the amount permitted under section 64A of the ACL (for goods, the replacement/repair/resupply of the goods or the cost of doing so).

11. Privacy

Personal information collected to process a warranty claim is handled in accordance with RainCo's Privacy Policy and the Privacy Act 1988 (Cth).

12. Governing law

This Warranty is governed by the laws of the State of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts.

13. Contact us

RainCo Group Pty Ltd
Email: hello@rainco.com.au
Phone: (03) 9917 4844
Address: Factory 5, 7-11 Lindon Court, Tullamarine VIC 3043

This document sets out a voluntary warranty against defects. It does not limit your statutory rights under the Australian Consumer Law.