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Returns Policy

At RainCo, we believe buying tapware online should feel just as reassuring as shopping in-store. That’s why we’ve created a returns policy that’s simple, supportive, and designed to give you peace of mind.


If you’ve had a change of heart about your purchase, you can return your item within 30 days of delivery. Just submit an inquiry through our website, and our team will personally assist you through the entire process.


We understand that sometimes things don’t quite look or feel as expected — especially when designing your space from a screen. That’s why we accept change-of-mind returns, provided the item meets the following conditions:
 • It is unused and uninstalled
 • It is in its original packaging, including any protective wrapping or labels
 • It shows no signs of installation, handling damage, or wear
 • It is in sellable condition


Once we receive and inspect the returned item, we’ll process your refund to the original payment method.


Please note:
– Return shipping is at the customer’s expense unless the product is faulty or we’ve made an error


If you have any questions or need help deciding whether an item is right for your project, we’re only a message away.

TRADE PROGRAM

APPLYING FOR TRADE

We’re currently in the process of redeveloping our Trade Program to better support you and your business. While we finalise the details, we’re still here to help, please feel free to send through your quote requests, and our team will be in touch to assist.

Email the team info@rainco.com.au

Thank you for your patience, we look forward to working with you.

All our taps are Lead Free - Safe, Sustainable, Built to Last

RainCo’s entire tapware range is 100% lead-free, designed for healthier living without compromising on style or durability.

Benefits of Lead-Free Tapware

Healthier Water Supply

Our tapware meets new NCC Lead-Free standards (<0.25% lead) for safer drinking water.

Lead free means

Premium Materials

Crafted from lead-free solid brass (Haven Collection) and SS304 Stainless Steel (Sereno Collection) for long-lasting performance.

Lead free means

Eco-Friendly

Lead-free tapware helps reduce environmental impact and promotes sustainable manufacturing.

Why Choose RainCo Lead-Free Tapware?

• Fully compliant with NCC Lead-Free standards

• Made from premium solid brass and SS304 stainless steel

• Available in a range of styles, including basin mixers, kitchen taps, bath spouts, and wall-mounted tapware

• Backed by industry-leading warranties

Need help?

Frequently Asked Questions