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Privacy Policy

This privacy policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, online through our website. 

Personal information we may collect

The types of personal information we may collect about you include; your name, your contact details, including email address, mailing address, street address and telephone number, your age and/or date of birth, your credit card details, your postcode, your preferences and/or opinions, information you provide to us through customer surveys, details of products and services we have provided to you and/or that you have enquired about, and our response to you, your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour, information about you access and use of our site, including through the use of internet cookies, your communications with our site, additional personal information that you provide to us, directly or indirectly, through the use of our site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information and any other personal information requested by us and/or provided by you or a third party. 

How we use your information

We may collect, hold, use and disclose personal information for the following purposes; to enable you to access and use our site, associated applications and associated social media platforms, to contact and communicate with you, for internal record keeping and administrative purposes, for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms, to run competitions and/or offer additional benefits to you, for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you and to comply with our legal obligations and resolve any disputes that we may have. This information will be retained no longer than necessary, taking into account we have to maintain records for tax purposes and any other legal basis.

Disclosure of information to third party 

We may disclose personal information to third party services only to the extent of our business, to our service providers and to fulfil any contracts we enter into with you, and where required by law or to enforce our legal rights.

How we secure your information

Using appropriate technical and organizational measures such as storing your information on secure servers that allow for safe transactions of payments and personal information. Only granting access to your information where necessary by trusted individuals to the appropriate purposes. 

 

Your rights in relation to your information

You have the right to access your information and receive information about its use, to have your information corrected or completed, to have your information deleted, to restrict the use of your information, to object the use of your information and to withdraw consent to use your information.

TRADE PROGRAM

APPLYING FOR TRADE

We’re currently in the process of redeveloping our Trade Program to better support you and your business. While we finalise the details, we’re still here to help, please feel free to send through your quote requests, and our team will be in touch to assist.

Email the team info@rainco.com.au

Thank you for your patience, we look forward to working with you.

All our taps are Lead Free - Safe, Sustainable, Built to Last

RainCo’s entire tapware range is 100% lead-free, designed for healthier living without compromising on style or durability.

Benefits of Lead-Free Tapware

Healthier Water Supply

Our tapware meets new NCC Lead-Free standards (<0.25% lead) for safer drinking water.

Lead free means

Premium Materials

Crafted from lead-free solid brass (Haven Collection) and SS304 Stainless Steel (Sereno Collection) for long-lasting performance.

Lead free means

Eco-Friendly

Lead-free tapware helps reduce environmental impact and promotes sustainable manufacturing.

Why Choose RainCo Lead-Free Tapware?

• Fully compliant with NCC Lead-Free standards

• Made from premium solid brass and SS304 stainless steel

• Available in a range of styles, including basin mixers, kitchen taps, bath spouts, and wall-mounted tapware

• Backed by industry-leading warranties

Need help?

Frequently Asked Questions